refunds & returns

At General Nomad, we are committed to providing you with the best products and shopping experience possible. If for any reason you are not completely satisfied with your purchase, we offer a 14-day return policy for a full refund of the purchase (not including any return shippings costs) to ensure your peace of mind.

  • There are no restocking fees.
  • Shipping is not included for returns.
  • The buyer is responsible for all return shipping costs.


Eligibility:

To be eligible for a return, your item must meet the following criteria:

1. The item must be in its original condition, unused, and in the same packaging as received.

2. The refund process must be initiated through the "contact us" page, chat, or by email at refunds@generalnomad.com within 14 calendar days of receiving your purchase.

Reason for Return:

You are eligible for a full refund within the 14-day return policy window for any reason. However, the method of return may vary depending on the reason for your return. Please let us know if you a returning an item because due to damage or defect as it may speed up the refund process.

Return Process:

To initiate a return, please follow these simple steps:

1. Contact our Customer Support Team within 14 days of receiving your item through the "contact us" page, chat, or email to request a return authorization. Return items will not be accepted without prior authorization.

2. Please include your full name and address as it appears on the shipping label. Let us know if the reason for your return (ex. voluntary, defective product, damaged, wrong size, etc). Our team will provide you with the necessary instructions and a return shipping address.

3. Pack the item securely in its original packaging, including all accessories, manuals, and any promotional materials.

4. Ship the item back to us using a traceable and insured shipping method. We do not supply the return shipping label. You are responsible for all return shipping costs.

5. Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. Upon approval, we will process your refund within a reasonable timeframe.

Exchange:

We do not offers exchanges at this time. If you wish to exchange your purchase for a new product, please follow the 14-day refund and return policy and then make a separate purchase.

Refund Processing Time:

Once approved, refunds will be processed within 5-7 business days from the date we receive your returned item. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.

Questions or Concerns:

If you have any questions or concerns regarding our return policy or the status of your return, please contact our Customer Support Team through the "contact us"  page or the chat bubble at the bottom of your screen. We are here to assist you and ensure your satisfaction.

**General Nomad reserves the right to amend this return policy at any time without prior notice.**